FAQ
Who is my photographer?
Robin Edwards is your photographer with more than 25 years of portrait photography experience. He has a unique portfolio of natural and dynamic family, children, headshots and pet photography.
What days and times are the studio sessions?
By Appointments Tuesday to Saturday . Except Bank Holidays.
What do I expect when I book a photographic experience?
Do I pay a deposit. When I pay for my order?
The studio fee is £75 and required to secure your appointment time. You pay for all your photographic purchase at the end of your design consultation. We take all major cards.
What is the maximum group number you can accommodate in the studio?
Up to 20 people.
What kind of clothing we should bring?
We recommend that you bring the clothing that feels comfortable and makes you feel good. We can discuss the details when you contact us for a consultation.
Can we bring our pet to our family studio session?
How long does it take to complete my order?
Depends on if the framed photos if they are made in Italy or in the UK from 2-4 weeks .
Do you also give the digital files? Can I have my photos reprinted somewhere else?
The web-res digital files may be purchased at extra cost. It is at the discretion of the photographer.
Please note that any of our photos to be printed by us unless we permitted to be reproduced somewhere else. We are proud of our photography and we would like to make sure the photos taken by us not let down by poor quality of printing.
Can I move or cancel my appointment?
Yes, you can. Also reschedule your booking or transfer it to some one else if you have a gift certificate. We need 24hrs cancellation notice for the week day appointments and a week for the weekend appointments.
How long do you keep the images and can I order more in the future?
Your chosen and ordered files are stored an outside server. We know that sometimes now is not the good time to order your photos. Moving your home, change on your business, some health issues... Life can be unpredictable.
We know the importance of your photographic memories. If you wish us to store your raw files for some time, please let us know during the design consultation. We would take upmost care for archiving your files. If you request a new design consultation to see your photos there might be a fee for redesigning them for the viewing.
Do you offer picture framing service?
Do you offer hair and make up service?
We currently don't. However, we are sourcing a local MUA and hair stylist. We can recommend a professional hair stylist or make-up artist or get you prices from local beauty salons meantime.
Do you have bathrooms and changing rooms?
We have a WC , shower and changing room.
Do you have wheelchair access?
No. We are on the first floor with no lift.
Do you have visitor parking spaces?
We have two free parking spaces in front of our building. Also, Victoria Road does not require permit. Weekends a permit that is provided by us must be displayed
What are the Terms and Conditions
Gift Certificates are valid for 6 weeks unless written otherwise
Any soft copies may given can be sued for sharing with your friends and family on social media sites. These images are not to be sold or given to any third parties without prior consent. Extra web-res soft copies are normally chargeable. However, they may be gifted with your printed orders of the photos.
Digital photos are not to be altered in any way that change the integrity of the image without prior consent.
Photographs that are taken in photographic sessions may be used by Imago Portraits for display or marketing purposes. If you would prefer any of photographs not to be used please let us know in writing.
During your studio session you can use of video recording and your own camera with prior consent.
The Design Consultation and client phone calls might be recorded for quality purposes only and not to be shared with any other parties.
Please be aware of that it is a criminal offence to copy or reproduce photographs without written consent of a photographer.
By booking a photographic session at Imago Portraits you are agreeing to all the above terms and conditions.
Thank you for your corporation
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